Booked on Viator

Your booking reference unlocks your quest.

The booking reference on your Viator confirmation is your activation code. Enter it in the Scavenger Quest app and your quest is ready to play, for everyone on your booking.

Show me how The code doesn't work
Look for “Booking ref.” on your Viator confirmation email or ticket. That number is your code.

How it works

Four steps, then you’re off.

  1. Get the app

    Download Scavenger Quest and sign in. Everyone who wants to play on their own phone does this too.

    App Store Google Play

  2. Find your booking reference

    It’s in your Viator confirmation email and on your ticket, labelled Booking ref. or Booking reference. It’s a series of numbers, sometimes starting with BR-.

  3. Enter it in the app

    On the quest list, tap Activate a Quest. Type your booking reference into Booking ID / Activation Code and tap Activate Quest.

    Or open the quest you booked: when it asks for an activation code, enter the same reference and tap Continue.

  4. Start exploring

    Your quest is unlocked on your account. Download it before you go: every stop, puzzle and map works offline.

Travelling together

One booking, a phone each.

Everyone on your booking can play on their own phone. Each person signs in to the app with their own account and enters the same booking reference. It works for as many people as your booking is for.

  • Same reference for everyone. There’s no separate code per traveller.
  • One place per account. Entering it again on the same account doesn’t use up another place.
  • Just one phone? That works too. Play together on the phone that activated the quest.

If the code doesn’t work

What the app’s message means.

“Invalid Code!”

Check that you typed the booking reference exactly as it appears on your confirmation. If it starts with BR-, try it with and without the BR-.

We set up each booking once Viator sends it to us, so a booking made in the last few hours may not work yet. Try again a little later.

“This booking has reached its maximum number of activations.”

Everyone your booking is for has already activated it. If someone else in your group needs a place, email us with your booking reference.

“The code is not valid for today’s date.” or “This booking has expired.”

The booking reference works for the date you booked. If your plans have changed, email us with your booking reference and your new date.

“This code has been deactivated.”

The booking was cancelled or changed. Email us with your booking reference and we’ll look into it.

Still stuck?

Email us with your booking reference and we’ll sort it out.

support@scavenger-quest.com

Haven’t booked yet? Browse the quests.